Common Transaction Errors

Rave is constantly striving to ensure that your rate of successful transactions is on the increase so your customers can make payment to you without any friction or hitches.

However, transaction errors are inevitable sometimes. Here are some common transaction errors and their causes outlined to help guide your customers on why a transaction may not be successful:

Account number, phone number validation failed. Received invalid response from remote entity:
This is an error from the customer's bank (Usually temporary).

AUTHENTICATION_FAILED:
3D secure authentication was attempted on the card, but the customer's bank did not authenticate the transaction. Please advise your customer to contact their bank.

Cannot retrieve account number from card: 
No primary account associated with the card.

CARD_NOT_REGISTERED_ON_TOKEN_PLATFORM: 
The card has not been enrolled for Safe Token at the bank. Kindly ask the customer to contact their bank.

Could not resolve transaction after 5 tries:
Internal attempts made to verify the state of transactions failed after 5 trials.

Could not verify this payment:
For International card transactions, Card details supplied on the Bank 3D-Secure page do not match with what the bank has on file. Kindly advice the customer to contact their bank.

FAILURE: DECLINED
The transaction was declined by the customer's bank. Kindly advice your customer to contact their bank.

FAILURE: UNSPECIFIED_FAILURE
This error is normally returned directly from the issuer for unknown reasons. Kindly ask the customer to contact their bank.

Having issues? Please call GTConnect on +234 700 48266 6328: 
This is a temporary issue customer sometimes experience while trying to pay with GTBank. Most times, this is usually fixed when the customer tries again after a while.

Having Issues? Please call us at 0700 ZENITHBANK:
This is a temporary issue customer sometimes experience while trying to pay with GTBank. Most times, this is usually fixed when the customer tries again after a while.

Invalid Card Verification Code!:
The CVV provided is invalid. Kindly ask the customer to input the correct CVV of the Card. The CVV is the three digit number written on the back of the card.

Invalid transaction:
The bank has declined the transaction because of an invalid format or field. This indicates the card details were incorrect. Check card data entered and try again. Please ensure that there are no spaces or special characters (#, &, $) in the card number.

No Message:
No error message was received from the bank.

NOT_ENROLLED_NO_ERROR_DETAILS:
The card is not enrolled for 3DS authentication. Kindly ask the customer to contact their bank.

Sorry, that Card AVS failed!:
This occurs when a customer enters a billing address different from the one on their card statement. The Address Verification System check is put in place to help prevent unauthorized use of credit cards and to also minimize charge-back occurrences for merchants. Kindly advise the customer to use the correct billing address as used on their card.

Suspected Fraud:
The transaction did not check out, so bank placed a temporary hold. Kindly ask the customer to contact their bank.

Transaction Error:
There was an error processing the transaction. The customer should please try again.

Transaction Failed: 
The payment was declined, and no reason was given.

Transaction not Permitted to Cardholder:
The customer’s card issuer has declined the transaction as the card cannot be used for this type of transaction. The customer should use an alternate credit card or contact their bank.

FAILURE: DECLINED:
The transaction was declined by the customer's bank

The issuer or Switch Inoperative: 
This usually turns up when there is an error with the bank such as a downtime. The cause is usually temporal. Please inform your customers to try again after some time.

Pick Up Card:
The customer’s bank (Card Issuer) has declined the transaction and requested that your customer’s credit card be retained (the card has been reported lost or stolen). The customer should use an alternate card.

Do Not Honour:
The customer’s bank has declined the transaction as the credit card number has failed a security check, or the funds have been frozen or depleted. The customer should use an alternate credit card.

Error:
The customer’s bank (Card Issuer) has declined the transaction as there is a problem with the credit card number. The customer should contact their bank. The customer should use an alternate credit card.

Pick Up Card, Special:
The customer’s bank (Card Issuer) has declined the transaction and requested that your customer’s credit card be retained. (card reported lost or stolen) The customer should use an alternate credit card.

Request In Progress:
The customer’s bank (Card Issuer) has indicated there is a problem with the credit card number. The customer should contact their bank. The customer should use an alternate credit card.

Invalid Transaction:
The customer’s bank (Card Issuer) has declined the transaction because of an invalid format or field. Check the transaction information and try processing the transaction again.

Invalid Amount:
An invalid character (e.g. a dollar sign or space) may be being passed to the gateway. Check your website’s code.

Invalid Card Number:
The customer’s bank (Card Issuer) has declined the transaction as the Credit Card number does not exist. Check the credit card information and try processing the transaction again.

No Issuer:
The customer’s bank (Card Issuer) does not exist. Check the credit card information and try processing the transaction again.

Re-enter the Last Transaction:
The transaction has not been processed and the customer should attempt to process the transaction again.

No Action Taken:
The customer’s bank (Card Issuer) has indicated there is a problem with the credit card number. The customer should contact their bank. The customer should use an alternate credit card.

Suspected Malfunction:
The customer’s bank (Card Issuer) cannot be contacted during the transaction. The customer should check the credit card information and try processing the transaction again.

Unacceptable Transaction Fee:
An unspecified error has occurred.

Unable to Locate Record On File:
The customer’s bank (Card Issuer) does not recognize the credit card details. The customer should check the credit card information and try processing the transaction again.

Format Error:
The customer’s bank (Card Issuer) does not recognize the transaction details. The customer should check the transaction information and try processing the transaction again.

Bank Not Supported By Switch:
The customer’s bank (Card Issuer) has declined the transaction as it does not allow transactions originating through mail/telephone, fax, email or Internet orders. This error is associated with customers attempting to use a Discover Card. The customer should use an alternate credit card.

Expired Card, Capture:
The customer’s bank (Card Issuer) has declined the transaction as Credit Card has expired or the date is incorrect. Check the expiry date in the transaction and try processing the transaction again.

Suspected Fraud, Retain Card:
The customer’s bank (Card Issuer) has declined the transaction as there is a suspected fraud on this Credit Card number.

Card Acceptor, Contact Acquirer, Retain Card:
The customer’s bank (Card Issuer) has declined the transaction and requested that the customer’s credit card be retained (card reported lost or stolen). The customer should use an alternate credit card.

Restricted Card, Retain Card:
The customer’s bank (Card Issuer) has declined the transaction and requested that the customer’s credit card be retained. (card reported lost or stolen) The customer should use an alternate credit card.

Contact Acquirer Security Department, Retain Card:
The customer’s bank (Card Issuer) has declined the transaction and requested that your customer’s credit card be retained. (card reported lost or stolen) The customer should use an alternate credit card.

PIN Tries Exceeded, Capture:
The customer’s bank (Card Issuer) has declined the transaction as the customer has entered the incorrect PIN three times. The customer’s bank (Card Issuer) has requested you retain the credit card. The customer should use an alternate credit card and contact their bank.

No Credit Account:
The customer’s bank has declined the transaction as the Credit Card number used is not a credit account. The customer should use an alternate credit card.

Function Not Supported:
The customer’s bank (Card Issuer) has declined the transaction as it does not allow this type of transaction. The customer should use an alternate credit card.

Lost Card:
The customer’s bank (Card Issuer) has declined the transaction as the card has been reported lost. The customer should use an alternate credit card.

No Universal Account:
The customer’s bank (Card Issuer) has declined the transaction as the account type selected is not valid for this credit card number. The customer should use an alternate credit card.

Stolen Card:
The customer’s bank (Card Issuer) has declined the transaction as the card has been reported stolen. The customer should use an alternate credit card.

No Investment Account:
The customer’s bank (Card Issuer) has declined the transaction as the account type selected is not valid for this credit card number. The customer should use an alternate credit card.

Insufficient Funds:
The customer’s bank (Card Issuer) has declined the transaction as the credit card does not have sufficient funds. The customer should use an alternate credit card.

No Cheque Account:
The customer’s bank (Card Issuer) has declined the transaction as the credit card number is associated to a cheque account that does not exist. The customer should use an alternate credit card.

No Savings Account:
The customer’s bank (Card Issuer) has declined the transaction as the credit card number is associated to a savings account that does not exist. The customer should use an alternate credit card.

Expired Card:
The customer’s bank (Card Issuer) has declined the transaction as the credit card appears to have expired. The customer should check the expiry date entered and try again, or use an alternate credit card.

Incorrect PIN:
The customer’s bank (Card Issuer) has declined the transaction as the customer has entered an incorrect PIN. The customer should re-enter their PIN, otherwise, use an alternate credit card.

No Card Record:
The Customer’s bank has declined the transaction as the credit card number does not exist. The customer should use an alternate credit card.

Function Not Permitted to Cardholder:
The Customer’s bank has declined the transaction as this credit card cannot be used for this type of transaction. The customer should use an alternate credit card.

Function Not Permitted to Terminal:
The Customer’s bank has declined the transaction as this credit card cannot be used for this type of transaction. This may be associated with a test credit card number. The customer should use an alternate credit card.

Suspected Fraud:
The customer’s bank has declined this transaction as the credit card appears to be fraudulent.

Acceptor Contact Acquirer:
The customer’s bank (card issuer) has declined the transaction. The customer should contact their bank and retry the transaction.

Exceeds Withdrawal Limit:
The customer’s bank has declined the transaction as it will exceed the customer’s card limit. The customer should use an alternate credit card.

Restricted Card:
The customer’s bank has declined the transaction as the credit card has some restrictions. The customer should use an alternate credit card.

Security Violation:
The customer’s bank has declined the transaction. The customer should use an alternate credit card.

Original Amount Incorrect:
The customer’s bank has declined the transaction due to the amount attempting to be processed. The customer should check the transaction amount and try again.

Acceptor Contact Acquirer, Security:
The customer’s bank has declined the transaction and requests the Merchant to contact the bank. The customer should use an alternate credit card.

Capture Card:
The customer’s bank has declined the transaction as the card is suspected to be counterfeit. The customer’s bank (Card Issuer) has requested that your customer’s credit card be retained. The customer should use an alternate credit card.

PIN Tries Exceeded:
The customer’s bank has declined the transaction as the customer has entered the incorrect PIN more than three times. The customer should use an alternate credit card.

CVV Validation Error:
The customer’s bank has declined the transaction as the CVV is incorrect. The customer should check the CVV details and try again. If not successful, the customer should use an alternate credit card. The CVV is the three-digit number printed on the back of the card.

Cutoff In Progress:
The customer’s bank is temporarily not able to process this customer’s credit card. The customer should attempt to process this transaction again.

Card Issuer Unavailable:
The customer’s bank is unable to be contacted to authorize the transaction. The customer should attempt to process this transaction again.

Unable To Route Transaction:
The customer’s bank cannot be found for routing. This response code is often returned when the customer is using a test credit card number. The customer should attempt to process this transaction again.

Cannot Complete, Violation Of The Law:
The customer’s bank has declined the transaction and requests the customer to contact their bank. The customer should use an alternate credit card.

Duplicate Transaction:
The customer’s bank has declined the transaction as this transaction appears to be a duplicate transmission. No action required.

System Error:
The customer’s bank was not able to process the transaction. The customer should attempt to process this transaction again.

AUTHENTICATION_FAILED:
The issuing bank could not authorize the transaction with the authentication details provided

AUTHENTICATION_ATTEMPTED:
Authentication was attempted but the card issuer did not perform the authentication

AUTHENTICATION_NOT_AVAILABLE_ERROR_DETAILS_PROVIDED:
Authentication is not currently available

FAILURE: BLOCKED:
Transaction blocked due to Risk or 3D Secure blocking rules

FAILURE: DECLINED:
Transaction declined by issuer

FAILURE: EXPIRED_CARD:
Transaction declined due to expired card

FAILURE: INSUFFICIENT_FUNDS:
Transaction declined due to insufficient funds

FAILURE: SYSTEM_ERROR:
Unable to process transaction at this time

FAILURE: TIMED_OUT:
Response timed out

FAILURE: UNKNOWN:
Response unknown

FAILURE: UNSPECIFIED_FAILURE:
Transaction could not be processed

NOT_ENROLLED_NO_ERROR_DETAILS:
The card is not enrolled for 3DS authentication

Suspected Fraud:
This might be a fraudulent transaction. It was flagged by the issuing bank fraud engine.

MPI_PROCESSING_ERROR:
The card is not enrolled for 3DS authentication.

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