What happens to the balance on my old card when it's migrated?

We would transfer the balance to the new card.

Can I view transactions from my old card(s)?

Yes, Barter allows you to download a full statement for cards terminated within the last (3) months of the current period. If you would like to view the statement on an older card kindly contact our support team.

I have a refund due to a card that was terminated, would I get it on my new card?

If you have a refund on a card that has been terminated, kindly contact support so it's credited to your balance.


I have a pending transaction on my Card would the transaction be moved to my new card?

No, it would not, the payment would decline on the merchant and you would need to re-try with your new card. The pending amount would be reversed and moved to your new card.


Do I need to remove my old card from sites I've linked them to?

Yes, you need to, unlinking the old card helps you avoid any authorisation charges on attempts from the merchant to charge the card.


Are there extra charges on the new card?

No, we don't charge any extra fees on the migrated card. Authorisation fees are also waived by the card scheme e.g. Visa.


Would you charge me a card creation fee for migrating the card?

No, we won't.


The balance on my old card was not transferred to the migrated card

Please send us an email or speak to a customer support representative using the chat window.


My new card keeps declining when trying to replace it on the sites I use my card on

Please send us an email or speak to a customer support representative using the chat window.

Did this answer your question?