How do I know that Barter is secure?

We take security seriously and ensure that every payment made on Barter is 100% secure, even exceeding industry standard. Barter operates under the highest security protocol for financial transactions.

ISO 27001 & 22301 Certification

The ISO 27001 & 22301 certification means that we have acceptable business practices and processes, including a robust business continuity plan.

PA DSS & PCI DSS Compliant

This certification is proof that Flutterwave as a payment gateway processor has satisfied highest level of Security Audit.

We do not show your phone number to anyone who is not on your contact list.

To add an extra layer of security, you are required to create a PIN code that only you know or register your fingerprint if your device allows it. This PIN is requested from you every time a money movement is made from your account and we make sure that it is you who is authorizing the payment.

I forgot my PIN!

No problem!

On the Web: You can change it in Settings directly below Transactions on your dashboard. You will see a "Change your transaction pin" option. Follow the necessary steps thereafter to change it.

On Mobile: You can change it in settings within the Password and PIN section. You will see a "reset your transaction PIN" option. Follow the necessary steps thereafter to change it.

Do I get notified of all payments I make through Barter?

Yes. We automatically notify you of the transactions you make so you can stay on top of your finances

Can I change my phone number?

Your Barter account is linked to a phone number, which is like your personal identifier within the platform. If you have any reason to change the mobile number registered on your account, send us an email to hi@flutterwavego.com with the following details below to enable us to review your request;

  1. The old number registered on your account.
  2. The new number you want to register and why you are changing the old number.
  3. A picture of a valid means of ID
  4. A selfie of you holding the valid means of ID.

If you have already changed it and someone has sent you money, contact us and we will help you transfer the money to your new account.

Why my account has been blocked?

Sometimes, for security reasons, we have to block some accounts and check that everything goes well. If you need to use the application and your account has been blocked, contact us and we will check with you that everything is correct.

What happens if someone has logged into my account from another device?

This should not happen! If you detect that someone has entered your Barter account without your authorization, contact our team immediately.

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