I have 2 barter accounts and mistakenly funded the unverified account
Please send an email to email@example.com with these requirements
A valid ID
The email addresses of both accounts
A selfie of you holding your valid ID for facial recognition
Screenshots of the debit alert showing proof of funding
I transferred money from my bank to my barter but my account is not funded
This might be an issue with the bank.
However, please send an email to [firstname.lastname@example.org] with details of the transaction such as proof of debit/session i.d (30 digit session ID is gotten from your bank) for us to run a check.
I funded my barter account with my bank card but the money is not in my account
We do advise you wait for sometime for the funds to reflect. This might be an issue with the bank.
However, please send an email to email@example.com with details of the transaction such as the email address used, the first six & last four digits of the debit card used, the amount, and date of the transaction for us to run a check.
What is the daily limit to fund my barter account
The limit depends on your bank. There is really no limit to how much you can fund your wallet with. Awesome yeah?
I am trying to fund my barter and it says ''charge not supported''
It's possible that your bank has declined the transaction, as it does not allow transactions originating through mail/telephone, fax, email, or Internet orders. In any case, please send an email to firstname.lastname@example.org so that our support team can help you resolve the issue.
I am trying to add funds and I get the error 'merchant cannot process saved cards'
The saved card feature has been disabled at this time. You need to type in your card details manually and not click on the saved card option to enable you fund successfully.
I funded my account with mobile money and I have not been credited
Share the following details to help us investigate the transaction to email@example.com
A screenshot of the debit alert
The mobile number attached to the transaction
The email address used to complete the transaction
I am trying to fund my Barter account via Bank transfer and I am getting the error message: account number invalid
It is likely an issue from your bank. Please attempt the transaction from an alternate bank account and then share feedback with us if it still persists.
Why can't I transfer? I am using the web
The transfer feature is only available on the Barter app at this time. We will notify you when we bring this feature to the web.