Paying Bills with Barter FAQs

I paid my bills (DSTV, GOTV) and my decoder is still scrambled

Please provide the details below to hi@flutterwavego.com to enable investigation:

• Barter Email Address
• Amount
• Date of Transaction

Also, we recommend that you please reach out to DSTV or GOTV as the below might be the reason;

• package expired before your subscription
• downgrade/upgrade of package

I paid my utility bill (EKEDC, IKEDC) and I did not receive the token:

To get the token, you can click on the transaction to expand the details and retrieve the 20 digits token number in the receipt. The token is also sent as a push notification to your phone.

If after checking this you still can't obtain the token, please send the details indicated below to hi@flutterwavego.com;

1. The email address linked to your account.
2. The amount of the transaction.
3. The date of the transaction.

I bought airtime and I have not received value

Please provide the details below to enable further investigation:

• Barter Email Address
• Amount Funded
• Date of Transaction

and send them to hi@flutterwavego.com