How many virtual cards can I create on my Flutterwave Dashboard?

Flutterwave allows you to create unlimited virtual dollar cards. However, please note each new card comes with an issuance fee.

Why is my dollar card declined when I try to make a transaction?

Please confirm that your balance is sufficient enough for the transaction.

Also, please note that Flutterwave cards will not work on any bitcoin, binary option, trading, or money transfer websites, betting websites, and cryptocurrency websites, as Flutterwave cards are specifically designed for merchant payments.

If none of these applies send us an email at hi@flutterwavego.com

How do I create a card?

To create a card, follow these steps:

  • Click on cards on your dashboard

  • Click on 'New card' (if you are using your mobile application this is at the top right corner of your screen)

  • Follow the onscreen prompt to create your virtual card

Honestly, the rest of the process is simple and easy to follow through.

Note: an OTP code may be required to authenticate transactions on the virtual dollar card. The OTP code will be sent to your email address, not as an SMS/text message.

Where can I use my dollar card?

You can use your Flutterwave card on most merchant sites where the Mastercard logo is displayed.

The Flutterwave virtual USD card can be used on most global payment sites like Uber, Netflix, Google Play, Apple Music, Asos, Udemy, Coursera, AliExpress, Namecheap, Facebook, PayPal, etc. for payments and purchases.

NB: Flutterwave cards will not work on any bitcoin, binary option, trading or money transfer websites, betting websites, and funding cryptocurrency websites because the cards are specifically designed for merchant payments.

Why is my Naira card not accepted on certain sites?

The Naira card can only be used on sites that make use of Flutterwave as their payment processor like Uber, ArikAir, Airpeace etc.

If your card is rejected, it means the card is being used on a site that is not a Flutterwave merchant site.

Is the Naira card open to all Flutterwave for Business users?

Your local currency needs to be Naira to create a virtual Naira card. A virtual naira card is assigned by default. Currently, we do not support other local currency virtual cards.

Why was my card deleted after using it on a website/platform?

You may have used your Flutterwave card on a prohibited website on barter. Barter cards are not allowed on any Money transfer website, dating sites, betting sites, bitcoin, binary option, trading and cryptocurrency websites.

Why's my virtual card declined on Apple Music and other streaming platforms?

Please ensure that you have a dollar card created on your account, as that is the card to be used for such transactions.

To add your virtual USD card to iTunes, kindly follow the steps below:

  1. Open your App Store.

  2. Click on the profile icon at the top right of the page.

  3. Click on your Apple ID.

  4. Click on Country/Region, and then click on Change Country or Region.

  5. Select the United States as your country and agree to the terms.

  6. After this add your card using the card details.

  7. Where billing address is required, use the following details

Street 1: 333 Fremont Street,

Street 2:

City: San Francisco

State: California

Zip Code: 94105

8. After this, click on Done.

9. Go to settings, click on Apple ID, then click on Payment & Shipping to confirm the card in your payment methods.

Why is my virtual card declined for my online ads such as Facebook ads?

Note that you are required to have a dollar card created on your account as that is the card to be used for such transactions. You also need to ensure you have sufficient funds on your card.

If it is none of the issues above, kindly send an email to hi@flutterwavego.com with a screenshot of the issue so we can resolve it.

Why do I get the error ''contact administrator" when I attempt a payment?

This means your account may have been flagged for a variety of reasons. Please send a mail to hi@flutterwavego.com with the following requirements, the masked PAN (first 6 and last 4 digits) of the last card used in funding your barter account, a picture of your valid means of ID and a selfie of you holding both cards.

Can I use my residential address as my billing address during card payment online?

No! Please use the Billing address on the card information provided to ensure your card payment goes through successfully. Where billing address is required, use the following details:

Street 1: 333 Fremont Street,

Street 2:

City: San Francisco

State: California

Zip Code: 94105

Note: You could use your residential address as your shipping address to ensure goods/products are delivered to your exact location.

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