1. Can I refund tickets on Afritickets?
    Yes, the event organizer can process any refund from their dashboard.

  2. Can I set up a free event on Afritickets?
    Yes, you can create a free ticket and get attendees information

  3. How do I get paid for tickets sold?

    The Afriticket commission is deducted from your ticket sales and sent directly to your registered bank account or mobile wallet at the end of your event. You can read more on the pricing of Afritickets commission for each region here

  4. When do I get paid for tickets sold?
    Settlement (payment) of your ticket sales is done at the end of your event.

  5. How secure are the tickets?

    Each attendee gets a secure and unique barcode in their mail that can be verified using our barcode app.

  6. Can I cancel an event?
    Yes, you can cancel an event directly from your dashboard.

  7. What online payment methods does Afritickets accept?
    Payment methods such as cards, bank transfer, USSD, QR and Barter (Thanks to Flutterwave!) are accepted, as applicable in your country.

  8. Do my customers have to register for Afritickets to buy their tickets?
    No, tickets can be bought without a registered account.

  9. Can events be kept private?
    Not yet, but this is a feature we will be adding soon

  10. Can I get a sales report for tickets sold?
    Yes. All transaction reports are on your dashboard and it gets updated in real-time.

  11. How can I get my event published on the Afritickets landing page?
    Just create an account and upload your event!

  12. Can discounts be added to events? (Early bird tickets)
    Yes. You can create different ticket types with different types of discounts.

  13. How can I contact customer support?

    Send an email to hi@flutterwavego.com or events@flutterwavego.com for any form of assistance.

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